Privacy Policy

1. Introduction

Council CLM Central by StellaNord Consulting Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and manage personal information when councils and their staff use our website, courses, webinars, technical support services, and email lists.

By visiting our website or signing up for our services, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect personal information such as:

- Your name

- Job title and the council or organisation you work for

- Email address

- Phone number

- Billing and payment details (processed securely by third-party providers such as Stripe)

- Login and profile information for Ivorey

- Information you provide when requesting technical support

We may also collect technical information from cookies and analytics tools.

3. How We Collect Information

We collect information through registrations, subscriptions, payments, technical support forms, bookings via Microsoft Teams, outlook or Calendly, interactions through Ivorey, and cookies.

4. How We Use Personal Information

We use your information to register you for courses, deliver content, provide support, manage accounts, send updates, process payments, respond to enquiries, and improve our services.

5. When We Share Personal Information

We may share information with service providers (Ivorey, Microsoft Teams, Calendly, Stripe), your council or employer when required, and legal authorities if necessary.

6. Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Data may be stored in Australia or securely overseas by the service providers in accordance with their privacy policies, available on their websites.

7. How Long We Keep Information

We retain information only as long as needed for services, records, or legal purposes. You may request deletion unless retention is legally required.

8. Email Subscriptions

If you join our email list, we may send newsletters or training updates. You can unsubscribe at any time.

9. Cookies and Analytics

We may use cookies to improve functionality and analytics. You may disable cookies through your browser settings.

10. Accessing or Correcting Your Information

You may request access, correction, or deletion of your information where legally permitted.

11. Overseas Data Storage

Some third-party providers may store or process data outside Australia. We have commonly used service providers such as Ivorey, stripe and MS teams, with secure practices in accordance with their data storage, processing and privacy policies available on their websites.

12. Updates to This Policy

We may update this policy occasionally. Updates will be posted with a revised date.

13. Contact Us

Council CLM Central by StellaNord Consulting Pty Ltd

Go to our “Contact us” tab

Website: www.councilclmcentral.com.au