Terms and Conditions

1. Overview

These Terms and Conditions (“Terms”) govern the use of the Council CLM Central platform and services accessed through the platform, operated by StellaNord Consulting Pty Ltd (“we”, “our”, “us”). By accessing our website, courses, webinars, technical support services, and subscription offerings, you (person or organisation) agree to comply with these Terms and Conditions.

2. Eligibility

Our services are intended for councils and their staff acting for professional purposes. Participants must have a council e-mail address and define which council they work for.

3. Services Provided

Council CLM Central provides online training courses, webinars (via Microsoft Teams or the Ivorey Platform), capacity building programs, technical support, coaching and mentoring, consulting, and subscription-based resources through Ivorey.

4. Accounts and Access

Users must provide accurate information, maintain account security, and comply with platform rules. We may suspend access for misuse or breach.

5. Payment Terms

Payments for our services including courses, programs, consulting services and subscriptions are processed through Stripe. Refunds may be granted at our discretion depending on service type and stage.

6. Cancellations and Rescheduling

Refunds or rescheduling can be organised if you cancel more than 24 hrs before the course starts (if it is a webinar). For bundles or programs, partial refunding will not be offered, however, we will strive to find alternative services within the timeframe of your chosen service.

We may reschedule or cancel sessions. If cancelled, we offer rescheduling, credit, or refund options. Participant rescheduling is not guaranteed.

7. Subscriptions

Subscription services include recurring charges. Users must keep payment details current. Access cannot be shared outside the subscriber’s level of subscription (e.g. personal or organisation).

8. Intellectual Property

All course materials, recordings, and resources belong to StellaNord Consulting Pty Ltd unless otherwise stated and cannot be redistributed or used commercially.

9. Webinar and Course Recording

Sessions may be recorded by us for internal use and registrant access. Recordings remain our property.

10. Technical Support

Support is provided by email through our “contact us” tab on our website, or at scheduled meetings. We do not guarantee resolution of all issues.

11. User Conduct

Users may not disrupt the platform, share confidential information, impersonate others, or use services unlawfully.

12. Third-Party Services

We integrate with Ivorey, Microsoft Teams, Calendly, Xero, and Stripe. We are not responsible for outages or data handling by third parties.

13. Limitation of Liability

We are not liable for indirect loss, data loss, business interruption, or reliance on training or capacity building materials. Liability is limited to the amount paid for the service in question.

We will not be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with our services through Council CLM Central or any goods or services provided by us, except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth) or any other applicable law.

14. Indemnity

You agree to indemnify us for losses or claims arising from misuse or breach of these Terms and Conditions.

15. Disclaimer

(a)         (Reliance) In providing some of our services, we will rely on information provided by you. You acknowledge that where services are reliant on information provided by you or third parties, we will have no responsibility for any loss or damage suffered if such information relied on is incorrect, inaccurate or misleading.

(b)         (Scope) We will not be liable for the failure of the services to address any issues not included as part of the Services, or not reasonably apparent to us from the information provided.

(c)         (Use) As part of the Services provided by us, unless otherwise stated through a project specific contract,

(d) We may provide support and services that result in you making certain decisions or taking certain actions (Recommendations). You acknowledge the following:

(i)          Our understanding of your business and projects is limited to the information provided and limited time spent analysing the business and project, and may be incomplete;

(ii)         You will take independent steps to assess the appropriateness of the support provided, including considering whether there may be other information relevant to the which may impact on your decisions; and

(iii)        any action you or any third party (who is provided an outcome by you based on the support provided), takes in whole reliance of their Recommendations, which will be entirely at your own risk and we will not be liable for any loss, damage or cost suffered or incurred by you or any third party in connection with the use of the Services for any purpose or in any way. You indemnify us for any such liability.

For example, where a project or part of a project or report is discussed as part of our services, high level comments are provided for training and upskilling purposes and are not considered technical or specialist advice.  Those situations does not constitute a complete review or third party review of the assessments and conclusions from the contaminated land reports or Audit relating to a Site. As such, Council must be accountable and responsible for the decisions made with the contaminated land investigations as a basis in relation to the development application or rezoning process, or contaminated land investigations (if Councils’ own land), and outcomes. The support given is with the intent to provide training and capacity building in contaminated land. For example, comments and discussions may cover partial reports, or do not cover a thorough review of all sections, data points, sources of information, quality and accuracy included in reports.

15. Privacy

Use of the platform is also governed by our Privacy Policy.

16. Changes to These Terms and Conditions

We may update these Terms and Conditions. Continued use of the platform indicates acceptance.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

18. Contact Us

Council CLM Central by StellaNord Consulting Pty Ltd

Email: contact us via our “Contact us” tab on the website

Website: www.councilclmcentral.com.au